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Privacy Policy

Privacy Policy

Last updated: 1st September, 2025

AI Mate (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile application, and related services (collectively, the “Services”).

By using AI Mate, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information You Provide

  • Name, email address, and account credentials.

  • Billing details when you purchase a subscription.

  • Files, notes, messages, or other content you upload or enter into the Services.

b) Data from Connected Tools

When you connect third-party accounts (e.g., Gmail, Google Drive, Google Calendar, JIRA, HubSpot, Confluence):

  • We may access emails, calendar events, files, tasks, and metadata necessary to deliver the requested features.

  • Access is limited to the permissions you grant via OAuth or other integration flows.

c) Usage & Device Information

  • Log data (IP address, browser type, device model, operating system).

  • Usage metrics (features used, agent runs, session length).

  • Crash reports and diagnostic data.

d) Cookies & Tracking

  • We use cookies and similar technologies to improve performance, analyze traffic, and personalize your experience.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services.

  • Authenticate and manage your account.

  • Generate AI-powered summaries, notes, and automations.

  • Send service-related notifications and updates.

  • Process payments and manage subscriptions.

  • Detect fraud, abuse, or security threats.

We do not sell your personal data.

3. AI-Generated Outputs

  • Content generated by AI Mate is based on your inputs and connected data.

  • Outputs may not always be accurate or complete.

  • You are responsible for reviewing and verifying AI-generated content before use.

4. Data Sharing & Disclosure

We may share information only in these limited cases:

  • With service providers (cloud hosting, payment processors, analytics) under strict confidentiality.

  • With third-party tools you choose to connect (e.g., Gmail, JIRA), strictly for the purpose of enabling requested features.

  • For legal reasons, if required by law, regulation, or to protect rights, safety, or security.

We do not share your personal data for advertising.

5. Data Retention & Deletion

  • We retain your information as long as your account is active or as needed to provide the Services.

  • You may request deletion of your account and associated data at any time via [Insert Contact Email].

  • Some aggregated, non-identifiable data may be retained for analytics and security.

6. Security

  • All data is encrypted in transit (TLS) and at rest.

  • OAuth tokens and credentials are stored securely using encryption and access controls.

  • Despite safeguards, no system is 100% secure — use the Services at your own risk.

7. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect data from children.

8. International Users

If you access the Services outside [Insert Jurisdiction], your information may be transferred and stored in countries with different data protection laws.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, update, or delete your personal information.

  • Restrict or object to processing of your data.

  • Export your data in a portable format.

To exercise these rights, contact us at [Insert Contact Email].

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Last updated” date. Continued use of AI Mate means you accept the updated policy.

11. Contact Us

If you have questions or concerns, contact us at:
Email: info@turtletechsai.com
Address: Nehru nagar (East) Bhilai (C.G)

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